HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?
We've tried to keep the prices down as much as possible and offer £4 postage for those of you who don't mind waiting an extra couple of days (UK customers only).
|UK Delivery||Cost||Delivery Time|
|Standard (Incl.CI,IOM,BFPO)||£4.00||2-3 Working Days|
|Royal Mail||£6.00||1-2 Working Days|
|Express (Signature Required)||£8.00||Next Day If Ordered
Monday To Friday By 7pm*
Monday-Friday: orders received by midday will be delivered the next day, excluding bank holidays.
Weekends: orders received by 5pm Sunday will be delivered Tuesday. We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.
DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
WHAT HAPPENS IF MY ORDER COMES OVER TWO DELIVERIES - AM I EXPECTED TO PAY POSTAGE TWICE?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
WHAT IF I'M NOT IN WHEN YOU MAKE A DELIVERY?
Don't worry. The nice man or woman who delivers your order will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day.
CAN I HAVE FREE POSTAGE ON MY ORDER?
We know you all like free postage and we do offer it as part of a promotion from time-to-time but it is not an automatic 'right' for every customer. We have considered offering it all the time but the costs would have to be absorbed elsewhere (i.e. the price of the clothes going up, which wouldn't be popular either). The old cliché that 'the customer pays in the end' is true in this case I'm afraid.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 30 days to return your goods and receive a refund for the cost of the goods).